Ucd meaning

A standard feature of many PBXs that automatically routes incoming calls to the next available agent, scanning agent ports in a predetermined, rigid hunt pattern. A UCD serves many of the same functions as an automatic call distributor (ACD), but lacks the same level of intelligence and, therefore, is much less capable. See also ACD.
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Alternative spelling of µcd.
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Origin of ucd

  • Derived from the similarity between the letter u and the Greek letter µ.

    From Wiktionary