- A range of practices used by organisations to identify, create, represent, and distribute knowledge.
An example of knowledge management is the market research conducted by an advertising agency to get to know about its consumers.
An umbrella term for making more efficient use of the human knowledge that exists within an organization. Knowledge management is the 21st century equivalent of information management. It is essentially an industry trying to distinguish itself with specialized groupware and business intelligence (BI) products that offer a wide range of solutions. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships. See data mining, information management, groupware and BI software.
The process of creating, institutionalizing, and distributing knowledge among people for the purpose of improving and organizing business processes and practices. In recent years, companies have created knowledge management departments and selected certain people to manage those activities.