- When a customer goes into a store to ask a question about a product and the store manager brushes her off and just says he doesn't know, this is an example of bad customer service.
- When a company studies their clientele’s expectations through market research and public relations and create a policy based upon their findings, this is an example of good customer service.
The definition of customer service is the assistance that customers receive from a company or its sales staff. Supporting customers through the process of selecting, purchasing, and maintaining a product or service can be done by hiring knowledgeable employees, providing online or telephone support, offering generous return policies, or including warranties that guarantee customer satisfaction.
- The act of providing services to customers before, during and after a purchase.
- A department that provides services to past customers.