As a last resort-if searching through the site, e-mailing them and calling them resolves nothing-you can browse or join the Nintendo message boards.
Recognize that the person you are e-mailing or chatting with may not be who they say they are.
Don't assume that the person to whom you are e-mailing is who they say they are!
If your wife starts using the computer more often than she used to, it may because she is e-mailing and chatting with her new friend.
This is what makes e-mailing customers a difficult balancing act.