voice mailvoice mail
- an electronic system that uses telephones and a computer to record, store, and then play back voice messages
- a message or messages sent or stored in such a system
voice mail - Computer Definition
The intervention of a voice processor in order that a caller can leave a voice message in the event that the incoming call encounters a busy signal or a no answer condition. In such an event, the telephone system (KTS, PBX, Centrex, or CO) directs the call to the voice processor, which answers the call with a default or customized greeting and directs the incoming call to a voice mailbox associated with a particular user or application. The voice processor digitizes, compresses, and stores the voice incoming 0 Hz 4,000 Hz Guardband 3,700 Hz 3,300 Hz Signaling & Control Voice 300 Hz Guardband message in the mailbox, and then advises the user of the fact that a message is waiting, most commonly through message-waiting lamp indication or stuttered dial tone. When the user accesses the system and enters the proper command and password, the message is restored to analog form and played back. Features may include annotation, archiving, attendant access, broadcasting, certification, class of service (CoS), find-me, forwarding, off-site notification, personalized greeting, prioritization, privacy, and purge. See the features for more detail. See also audiotex, automated attendant, dial tone, time compression, and voice processor.