hot line

  1. a means of direct communication for use in emergency or crisis; specif., a direct telephone line between government leaders
  2. a telephone line to a social service agency, as a suicide prevention center

See hot line in American Heritage Dictionary 4

or hot·line

noun
  1. A direct and immediate telephone linkup, especially between heads of government, as for use in a crisis.
  2. A telephone line that gives quick and direct access to a source of information or help: “This 24-hour hot line has . . . volunteers on duty to talk to callers about personal problems” (New York).

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