Unified-communications Definition

other

The ability to communicate in real time in the preferred mode (i.e., landline, cellular telephone, e-mail, or fax), unified communications incorporates presence technology, thereby allowing the user to indicate availability (e.g., available, unavailable, or out to lunch) and communications mode preference (e.g., business phone, cellular phone, text message, or instant message) to prospective callers. See also unified messaging.

Webster's New World Telecom

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