Skills-based Routing Definition

other
In call centers, routing an incoming call to an agent in consideration of the customer's identity and requirements and the special skills and skill levels of the available agents in the agent pool in order to maximize the benefits of the customer contact. Such skills can include language fluency and technical expertise.
Webster's New World Telecom
Advertisement

Find Similar Words

Find similar words to skills-based routing using the buttons below.

Words Starting With

Words Ending With

Word Length