(Read The F***ing Manual) The last resort when having a hardware or software problem! Of course, this has been a sad but true state of affairs for decades. Most people avoid reading documentation manuals, which includes online help, because they are difficult if not downright impossible to understand. Countless help screens neglect to tell the user precisely which menus to select to find the function in question, and the indexes generally lack the most basic words a person might enter to find out how to do something. In short, documentation in the high-tech industry that is even modestly readable is a rarity (we hope this encyclopedia is an exception). See technical writer, user interface, tech support and how to find a good computer book. It's So Bad, It's Laughable Poor documentation is so pervasive that InfoWorld magazine used to present its Documentation User's MalPractice (Dumpy) award to the worst offender. Although hardly coveted, there were always numerous candidates.