Additional traffic beyond the capacity of a specific trunk group, agent group, phone system or call center. This traffic can be redirected or ignored, depending on the design specifications of the system.
"call center overflow." YourDictionary, n.d. Web. 21 March 2019. <https://www.yourdictionary.com/call-center-overflow>.
call center overflow. (n.d.). Retrieved March 21st, 2019, from https://www.yourdictionary.com/call-center-overflow
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