Having the necessary information immediately available in order to deal with the situation at hand. With regard to call centers, it refers to agents having customer history and related product data available on screen before the call is taken.
"actionable intelligence." YourDictionary, n.d. Web. 06 December 2018. <https://www.yourdictionary.com/actionable-intelligence>.
actionable intelligence. (n.d.). Retrieved December 06th, 2018, from https://www.yourdictionary.com/actionable-intelligence
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