SLA

SLA definition - telecom
A portion of a service contract that addresses service parameters such as availability (uptime and downtime), mean time to respond (MTTR), mean time to repair (MTTR), and overall network throughput, all of which can be crucial in a mission-critical and time-sensitive application environment. See also downtime, throughput, and uptime.

Webster's New World Telecom Dictionary Copyright © 2008 by Wiley Publishing, Inc., Indianapolis, Indiana.
Used by arrangement with John Wiley & Sons, Inc.

Comments


Do you have more to add? Sign in to share your linguistic knowledge or observation.

Connect with Facebook