skills-based routing Hear it!

skills-based routing Telecom Definition
In call centers, routing an incoming call to an agent in consideration of the customer's identity and requirements and the special skills and skill levels of the available agents in the agent pool in order to maximize the benefits of the customer contact. Such skills can include language fluency and technical expertise.

Browse dictionary entries near skills-based routing

  1. ‹ Skilling, Jeffrey K.
  2. ‹ skilling
  3. ‹ skillful
  4. ‹ skillet
  5. ‹ skilled
  6. ‹ skill
  7. ‹ skilful
  8. ‹ skijoring
  9. ‹ skiffle
  10. ‹ skiff
  1. skim ›
  2. skim milk ›
  3. skimble-scamble ›
  4. skimmer ›
  5. skimming ›
  6. skimobile ›
  7. skimp ›
  8. skimpy ›
  9. skin ›
  10. skin-deep ›