In a voice recognition system, it is a word spoken by the caller or a key sequence that is punched, which causes the system to branch to a different part of the dialog. See jump.
"jumpword." YourDictionary, n.d. Web. 16 September 2018. <http://www.yourdictionary.com/jumpword>.
jumpword. (n.d.). Retrieved September 16th, 2018, from http://www.yourdictionary.com/jumpword
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