DNIS - Computer Definition
A service offered by PSTN carriers that passes the dialed digits to the destination PBX in advance of connecting the call. DNIS operates much like direct inward dial (DID) service, but over toll-free lines, enabling the PBX to determine which toll-free number was dialed and to route the call to the proper agent or agent group. DNIS is heavily used in call centers that service multiple clients or client groups, each of which has one or more unique toll-free numbers. See also call center, DID, and toll free.
Used by arrangement with John Wiley & Sons, Inc.
(Dialed Number Identification Service) A service that enables a company to identify which telephone number was dialed. A PBX often receives calls on the same port that were dialed to different 800 or 900 numbers, and the DNIS data contains the dialed number so that the PBX can track the call.
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