Additional traffic beyond the capacity of a specific trunk group, agent group, phone system or call center. This traffic can be redirected or ignored, depending on the design specifications of the system.
"call center overflow." YourDictionary, n.d. Web. 07 June 2018. <http://www.yourdictionary.com/call-center-overflow>.
call center overflow. (n.d.). Retrieved June 07th, 2018, from http://www.yourdictionary.com/call-center-overflow