ombudsman

ombudsman definition - business

ombudsman

A person appointed by an organization to receive, investigate, and report on questions and complaints. For example, a city may appoint an ombudsman to listen to and investigate citizen complaints about pubic officials or agencies.

The American Heritage® Dictionary of Business Terms Copyright © 2009 by Houghton Mifflin Harcourt Publishing Company. Published by Houghton Mifflin Harcourt Publishing Company. All rights reserved.

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