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The American Heritage Dictionary of Business Terms » customer-centric
customer-centric
customer-centric definition - business
customer-centric
Describing an organization that is operated from a customer's point of view. Rather than developing new products and attempting to convince consumers to purchase them (the iPhone?), a customer-centric firm develops products and services their customers need (for example, a fully staffed and knowledgeable service department).
The American Heritage® Dictionary of Business Terms Copyright © 2009 by Houghton Mifflin Harcourt Publishing Company. Published by Houghton Mifflin Harcourt Publishing Company. All rights reserved.
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customer-centric, citizen-centric definition - public sector.
A public organisation (utility, government department or agency, etc)that provides services to citizens that address issues as they are perceived by the public rather than as they are perceived by government, a customer-centric/citizen- centric agency targets its services on citizens' needs.
Posted by anonymous 61 days ago.