cross training

cross training definition - business

cross training

Teaching an employee to perform two or more job responsibilities. For example, a hotel may cross train front-desk personnel as reservation agents. At the supervisory level, a department head might cross train in a different department. Cross training results in greater job flexibility and may improve employee motivation.

The American Heritage® Dictionary of Business Terms Copyright © 2009 by Houghton Mifflin Harcourt Publishing Company. Published by Houghton Mifflin Harcourt Publishing Company. All rights reserved.

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