automated attendant - Computer Definition
An application in which an interactive voice processor automates many of the functions of a human attendant, answering an incoming call and prompting the caller through a series of spoken menu options to directly access a department or station through touchtone or speech input. In the event that the caller does not know the desired station number, an automated directory can provide that information on the basis of a name search.When the station number is identified, the voice processor signals the telephone system (e.g., KTS, PBX, Centrex, or CO), instructing it to connect the call. See also audiotex, human, voice mail, and voice processor.
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